WARRANTY AND RETURN POLICIES

WHAT CASES APPLY FOR WARRANTY?

Manufacturing defects: Products that present problems in their operation (performance of the functions for which they were manufactured) and quality defects that are detected by the wholesale, retail customer, or the end user upon receiving the product.

Quality defects : Products that present problems after being used for the period covered by the warranty (see table below) after their retail purchase and under normal conditions of use, such as:

• Manufacturing defects that prevent the item from functioning properly.

Warranty Period : The warranty period begins on the date of delivery of the product, invoice, and acceptance of both. For the end user and distributor, the warranty will be extended for the established time periods, provided that storage and handling conditions are adequate for its preservation. (See section: "What are the warranty periods?").

TO WHICH CASES DOES THE WARRANTY NOT APPLY?

In case of damage caused by misuse, modifications, physical damage due to improper storage and handling (scratches, bumps, etc.).

1. Improper handling of the product, its components and parts due to lack of knowledge of their proper use.
2. The warranty will not be valid in the following cases:

• Unsuitable accessories or elements not recommended by the manufacturer are used.
• Liquids (oils, solvents, paints, acids, among others) that have not been authorized and endorsed by the manufacturer are applied.
• Fire is applied to it.

4. Natural wear and tear of the product, its components and parts.
5. For claims made after the warranty period has expired.

PROCEDURE FOR REQUESTING THE WARRANTY

To claim your warranty, please have the product and all its components on hand. Please verify that the accessories we sent you are in working order. If we find any missing items and don't have a clear answer, we will return the item to you and will not honor the warranty.

To validate the warranty, the customer or end user must return the product to the point of sale where it was purchased. Or, if you purchased the product through https://edgehelmets.com or https://benserca18.com, you can contact our Customer Service team, who will explain the process for returning the product:

If the product is not shipped properly (properly wrapped in a quality box with proper tape in good condition), Edge Helmets is not responsible for the warranty. Therefore, you should thoroughly review the delivery process with the logistics company and ensure everything is properly stipulated.

Warranty replacement time varies depending on availability for product replacement or repair, which can range from 1 to 30 business days (depending on the availability of parts, components, and model).

However, at Edge Helmets, we strive to offer a different approach: we respond within 1 to 5 business days, with a maximum of 10 business days depending on the complexity of the repair and the delivery of the product due to shipping issues.

Edge Helmets verifies that its products are shipped complete and in good physical condition. Please check the overall condition of the boxes and ensure they are sealed. If your order and/or product arrives with physical damage or is missing items, an exchange or replacement will only be valid if it is reported to Edge Helmets immediately upon receipt and up to five days afterward.

REPLACEMENTS :

1. If the product has been discontinued by the manufacturer or is out of stock, a similar product with the same features and functions as the product subject to the warranty claim will be delivered as a replacement. Such replacements continue to be covered by the same warranty terms as the original product.
2. If for any reason a replacement product cannot be delivered, a credit note will be issued for the invoiced value.

Unforeseen circumstances or unforeseen circumstances: Warranties are provided directly by the manufacturer through Edge Helmets. In the event that a manufacturer withdraws from the market without establishing future warranty criteria, we would not be able to provide them.

These policies are subject to change and revision without prior notice.

RETURN POLICIES

At Edge Helmets, we focus on providing you with a complete and satisfying experience that goes beyond the purchase of motorcycle safety equipment. Therefore, we want to provide you with all the information regarding product warranties, whether for repairs or exchanges, and ensure the entire process is transparent for you.

The first thing we need to clarify is that all products obtained through direct contact (through https://edgehelmets.com/ or https://benserca18.com/) with us, as Edge Helmets, both represented (imported) and our own products, will be covered by a warranty. If you purchase through a third party (store or warehouse), you must contact them, and they will be responsible for requesting the appropriate warranty from us.

WHY CLAIM THE WARRANTY?

It's important that you understand the reasons why you can claim your warranty.

Quality issues: When the product has a manufacturing defect that you detect and is verified by our technical team.

Transport updates : When it is found that, during the transport of the merchandise, there are defects such as a broken product, damaged packaging, packaging in poor condition, broken seal or other reinforced tapes that have nothing to do with the original. Keep in mind that this is corroborated by the image that the company takes of the merchandise before shipping the product.

Shipping Situations : When you receive products that are different from what you ordered. For example, when the box is not properly sealed or shows signs of abuse or tampering, or if the tapes are broken, among other things.

CLASSIFICATION OF GUARANTEES

At this point, we want to explain the conditions we analyze for product returns.

Operation : When the product has a fault or the mechanisms are malfunctioning. Keep the following aspects in mind for each item we provide:

• For helmets: check the visor, visor system, dual visor, flip-up system, shell, retention system, ventilation chambers, upholstery, lower bezels.
  
  • In textiles: consider waterproofing, stitching, and closures.
  
  • In the trunks: hinge systems, locking system, trunk supports, waterproofing.
  
  • In accessories: damage that affects the normal operation of the accessories.

Aesthetics : When the product's qualities are affected by the quality of manufacturing. We recommend you review:

• Helmet: paint, graphics, tone and texture on plastic parts and fabrics.
• Textiles: imperfections in fabrics, damage to seams and prints.
• Trunks: if one of its elements is not functional.
• Accessories: damage that affects the functioning of the products

Below, we show you the warranty period according to your line.

RETURN OR EXCHANGE PROCESS

For products purchased at https://edgehelmets.com/ or https://benserca18.com/ that require a warranty, we handle the following steps (see section 7 for our communication channels):

• We verify, based on the condition of the item, whether a full return of the product is necessary or whether the case can be resolved by sending replacement parts or accessories.
• If a return is necessary, we'll schedule a pickup and follow up with you to return the item with the certified improvements. We estimate a return time of five business days after receiving the product.
• If the improvements or changes cannot be certified as quality, after a subsequent diagnosis by our technical team, a credit note will be opened. This consists of a credit balance that you can use to purchase other products or obtain a refund.
• If you require a refund, the company will review the situation and contact you. Additionally, a bank certification will be requested.
• Remember that, if the product is for warranty, the company will cover the shipping costs. However, if it's for a return or product exchange, these costs must be borne by you as the customer.

HOW DOES THE WITHDRAWAL WORK?

To exercise your right of withdrawal, you must report it within 5 business days of receiving the product. Contact our customer service line (+52) 1 55 7422 2900 or email info@benserca18.com and tell us the reason for the return. For the process to be effective, you must ensure that the items you purchased have not been used and are in the same condition as when you received them, including original packaging, accessories, and tags. Shipping costs are the customer's responsibility.

POLICIES FOR CHANGES

If you wish to exchange an item, you have up to 5 business days to do so. The steps are the same as those mentioned above, but you must indicate that you wish to exchange it for another product.

If the merchandise is in proper condition upon receipt and the return is processed within the specified timeframe, your exchange will be approved. You will be responsible for paying any shipping costs required to return the merchandise, except for warranties.

If the product does not meet the specifications provided for exchange, refund, or warranty, you will be informed through the channel you contacted us of the reason why your request was not received, and the product will be sent back to the initial delivery address.

CONTACTS FOR PRODUCT CHANGES

Edge Helmets has several channels to guarantee our customers the best experience when requesting warranty validation, exchange or return of products: Email: info@benserca18.com Phone: +52 1 55 63862201 / 2099 +52 1 55 74222900 / +52 55.8991 7816